Refund and Cancellation Policy
KOJOH datasets are digital and unlock the moment your payment is confirmed, so sales are generally final. We will always put things right when something goes wrong on our side.
When you get a full refund
- You paid but the dataset did not unlock, and we cannot fix it within 2 business days of you telling us.
- You were charged twice for the same dataset. We refund the duplicate payment.
- The files are broken or clearly don't match the description (for example missing files or columns), and we cannot fix it within 5 business days.
When we can't refund
- You changed your mind after the dataset unlocked or after you downloaded the files.
- You found the challenge harder or easier than expected.
- You bought the wrong dataset. Write to us before downloading anything and we will try to help, but this is at our discretion.
Cancellation
Every purchase is a one-time payment; there are no subscriptions or automatic renewals to cancel. You can cancel at any point before your payment is completed by closing the payment window, and nothing is charged. Once payment is confirmed, the purchase can only be reversed under the refund rules above.
How to ask
Email kojohhi@yahoo.com within 7 days of the purchase, from the email on your KOJOH account, with:
- the dataset name,
- your Razorpay payment ID (starts with
pay_, shown in the Razorpay receipt email), and - what went wrong, with a screenshot if you can.
How long it takes
We reply within 2 business days. Approved refunds are made to the original payment method through Razorpay within 5 to 7 business days; your bank may take a few more days to show it. When a refund is made, access to that dataset is removed.